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  1. General Overview
    1. At ZodiPaws, our goal is to ensure that every product you receive brings you joy and fully meets your expectations. Because many of our items are custom-made and printed on demand, we have certain guidelines to ensure a smooth and fair return process.
  2. Custom & Personalized Products
    1. Personalized Books & Print-on-Demand Merchandise: Due to their custom nature, these items are crafted exclusively for you. Once an order goes into production, we cannot resell these items. Therefore, we generally do not offer refunds or exchanges for personalized products unless they arrive damaged, contain a printing error, or differ significantly from what was described.
  3. Non-Custom Items
    1. Standard Merchandise: For non-custom items, we accept returns or exchanges within 14 days of delivery. Items must be unused, in their original condition, and include all packaging. Once we receive and inspect the returned item, we will process your refund or exchange promptly.
  4. Damaged, Defective, or Incorrect Orders
    1. Upon Delivery: If your order arrives damaged, defective, or differs from what you ordered, please contact us within 7 days of receipt.
    2. Proof of Issue: Include photos and a description of the issue so we can assess the situation quickly.
    3. Resolution: For verified damages or errors, we will offer a free replacement or a full refund (including any applicable shipping costs).
  5. Return Shipping Costs
    1. Customer Responsibility: For non-custom product returns, the customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect.
    2. Recommended Method: We recommend using a trackable shipping service and purchasing shipping insurance. We can’t guarantee that we will receive your returned item otherwise.
  6. Processing Time
    1. Refunds: Once a returned item is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5–10 business days.
    2. Exchanges: Exchanges will be processed once the original item is received and inspected.
  7. Exceptions & Special Cases
    1. Sale Items: Sale or clearance items may not be eligible for returns unless they arrive damaged or defective.
    2. Gifts: If you received the item as a gift and it arrives damaged or defective, we’ll work directly with you to find a suitable solution, such as an exchange or store credit.
  8. Contact Information
    1. If you have any questions or concerns about your order, please reach out to us at [Contact Email] or via our website’s contact form. We’re here to help and will do our best to ensure your satisfaction.